2015 Session Descriptions
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2015 NAGRA Education and Training Conference
Session Descriptions

Monday, June 15

8:30 am - 4:30 pm: Full Day Training

Protecting the Games

Presenter: Martin Kerr

In this dynamic and informative day-long session, Martin Kerr --CEO of Dice Game Protection, Inc., formerly with the Ontario Provincial Police and the Alcohol and Gaming Commission of Ontario—explains in great detail a wide variety of scams and cheating activities at gambling venues. More importantly, Mr. Kerr will discuss how to minimize the likelihood of cheating and how to detect and investigate it. Through the use of actual surveillance footage, participants will observe and learn to identify casino cheats, detect collusion between dealers and players, and learn about cheat teams and card counters. Participants will also learn about surveillance techniques and equipment, best security practices and procedures, how cameras and other technology operate, player rating systems, money laundering, and loan sharking, among others.

Tuesday, June 16

8:30 am - 9:00 am: Welcome & Opening Remarks

The Honorable Wayne Williams, Colorado Secretary of State.

9:00 am - 10:15 am: Plenary Session

The Present and Future of Gaming

Presenters: Jeff Allen, Senior Development Director, Bally Technlogies, Faisal Kahn, Technical Compliance Manager, GLI and Andrew Smith, Senior Director of Research at the American Gaming Association

10:30 am - 10:45 am: Plenary Session

Introducing the Committee for Securing Gaming Integrity (CSGI)

Presenter: Craig Durbin

For the first time in the gaming industry, the CSGI is generating a single web-based repository that will house recognized technical, regulatory and protocol standards, and other vital industry specific information. Accepted documents will serve the industry as the benchmark of leading-edge protection, across multiple jurisdictions and regulatory associations. Now regulators will have a place to go to find standards and other related documents that have been developed by companies, industry and other entities that serve to protect our industry. There is vast amount of information in the technical, physical and business domains that will now find a home in a single repository that has been recognized by our peers in the industry.

1:00 pm - 2:00 pm: Plenary Session

Due Diligence: Vendor Background Investigations

Presenter: Peter Maheu, President, Global Intelligence Network

The session will explain the nuances of vendor and individual investigations. We will discuss privacy rules here and abroad. The session will also cover the issues involved in conducting overseas investigations and the difficulties in piercing the corporate structures that you will encounter in foreign jurisdictions. The session will have examples of complex vendor investigations that have been conducted and the pitfalls that easily occur during these investigations. We will have an in depth discussion about the multiple corporate structure that major companies are using today to expedite tax issue as well as to hide ownership.

2:15 pm - 3:15 pm: Concurrent Breakout Sessions

Grey Games
Presenter: Michael Capen, Director U. S. Government Development , Gaming Laboratories International

Real Time Gaming Data
Presenter: Rodney Rickenbach, Cyber Security and Analytics Supervisor, New Jersey Division of Gaming Enforcement

This session looks at the regulation of Internet gaming in New Jersey, and how it compares with traditional brick and mortar gaming. The talk will then focus on how the NJ Division of Gaming Enforcement collects and analyzes data from Internet gaming servers for regulatory purposes. It will also provide an overview the open source software tools used by the Division to examine the vast amounts of data collected.

Rebooting Mobile Gaming
Presenters: Gary Danger, Compliance Officer, Minnesota Gambling Control Board, Jon Weaver, CEO, Pilot Games, Inc., and Warren White, Vice President of Product Development, Pilot Games, Inc.

Minnesota was one of the first states to allow portable electronic gaming to benefit charitable gaming. After 3 years, much has been learned since the first games were launched. Other states are considering this format. This is a review of how the Minnesota market was established, resulting product and regulatory developments, and a peek into the future of electronic charity gaming from both a regulator and vendor perspective.

3:30 pm - 4:30 pm: Plenary Session

Electronic and Video Sweepstakes

Presenters: Richard Williamson, Vice President, Gaming Compliance, VGT, An Aristocrat Company and Kimberly Kiplin, Partner, Duggins, Wren, Mann & Romero, LLP

In this one-hour session you will learn the nuances of these contests and why they are or are not deemed legal, depending on several factors. The differences among these games are subtle and yet, although the origins are old, they are still relevant enough today to impact internet gaming operations.

Wednesday, June 17

8:30 am - 9:00 am: Working Breakfast

Global Gaming Women

Global Gaming Women, a project of the American Gaming Association, supports the development and success of women in the international gaming industry through education, mentorship and networking opportunities. GGW brings together women from all segments of the industry in an effort to enrich their professional and personal lives.

9:00 am - 10:00 am: Plenary Session

Bitcoin Basics

Presenter: Dale Fuga, Chief Operating Officer, Liquor and Gaming Authority of Manitoba

This session will provide an overview of virtual currencies in general with a focus on Bitcoin. Attendees will learn how Bitcoin functions along with the risks and benefits associated with the use of virtual currencies. Learn about the impact this form of currency may have on gaming regulation and the challenges faced by gaming regulators as many countries and states examine the possibility of regulating this form of currency. 

10:00 am - 10:45 am: Plenary Session

International Association of Gaming Regulators (IAGR)

Presenter: Birgitte Sand, Director/President of IAGR, The Danish Gambling Assembly

Introducing IAGR, which re-organized in 2011 as an independent, non-profit association of gaming regulators. IAGR has attracted  a record number of members and is today comprised of regulators from jurisdictions around the world.

10:45 am - 12:00 pm: Plenary Session

Poker as a Game of Skill: What Skills are Required?

Presenter: Patrick Fleming

The session will begin with a brief restatement of the significance of distinguishing poker as skill game from the typical games of chance offered in casinos. There will then be a brief presentation of the evidence proving that, in poker, the skilled plays of the players determine the outcome of the game far more often than the chance deal of the cards. From there the session will continue with a specific examination of the various skills poker must correctly utilize if they want to be a consistently winning player. These skills include mathematics, psychology, discipline, attention, and creativity. There are subsections to each of these broad categories. The skills will be discussed and then demonstrated through presentation of videos of specific hands and statements of professional players. The session may conclude with an examination of why the skill in poker requires a different sort of regulatory review.

1:00 pm - 3:15 pm: RESTRICTED SESSION (IGTF Members Only)

Internet Gaming Task Force (IGTF)

1:00 pm - 2:00 pm: Concurrent Breakout Sessions

Charitable Gaming Innovations
Presenter: Kathie Oviedo, Deputy Commissioner, Michigan Lottery

This session will focus on new charitable gaming strategies that involve working together to rejuvenate bingo, charity game tickets, and raffles. This session will also include discussion on best practices, improvement of charitable gaming activities, use of technology, effective rule and regulation changes, and innovative ideas for continued success. 

Electronic Licensing
Presenter: Shannon Bee, Bingo-Raffles Program Manager, Colorado Secretary of State

Charitable gaming regulators throughout the U.S. and Canada are looking for ways to streamline their processes and reduce their customers’ filing burden. Some jurisdictions are exploring the use of electronic filing systems to replace their current paper-based processes. This session leverages the experience of two U.S. states-Colorado and Virginia—to highlight the opportunities and challenges that regulators may face when pursuing the transition to electronic filing systems. Each panelist will give a brief presentation on their own experience, followed by a discussion and Q&A session with the audience. 

2:15 pm - 3:15 pm: Concurrent Breakout Sessions

Inventory Tracking System
Presenters: Mary Gleason, Revenue Tax Specialist Principal, Minnesota Department of Revenue and Sara Pearson, Revenue Tax Specialist Senior, Minnesota Department of Revenue

The Minnesota Department of Revenue will provide an overview of their gambling inventory tracking system and filing requirements for licensed manufacturers, distributors and charitable organizations. Learn more about the system which tracks inventory at all stages: from approval, to sale, to the close of the game and/or product. Explore the benefits of tracking inventory and discuss common audit findings for both charitable and illegal gambling.

Forensics in Gaming
Presenter: Faisal  Kahn - Technical Compliance Manager, Gaming Laboratories International (GLI)

This session will cover the preliminary steps to determine if an abnormal event in a gaming environment warrants forensic examination and if it does, what to do next.

3:30 pm - 4:30 pm: Plenary Session

Responsible Gambling Best Practices: Upping the Ante

Presenter: Sue Birge, Director, Standards and Accreditation, Responsible Gambling Council of Canada 

While responsible gambling has taken on greater importance over the last decade and is now a focus of attention for regulators and operators, standards vary greatly among jurisdictions. Some states and provinces have developed strong frameworks for RG and some operators have gone beyond regulatory requirements, but for others it’s still early days and RG is more of an afterthought than a real commitment. What does it take to truly embed RG into the culture of gaming operations? What does success look like? Informed by Sue’s experience as the regulator in BC and her current role at RGC, this session will look at how practical and proven international standards developed by RGC have not only strengthened operators’ commitment to RG, but have also enhanced oversight by regulators.

Thursday, June 18

8:30 am - 9:30 am: Plenary Session

iGaming Implementation - a Regulator's Experience

Presenter: Tom Mungham, Chief Operating Officer, Alcohol and Gaming Commission of Ontario

The Province of Ontario recently introduced its first regulated internet gaming website, called “PlayOLG.ca”. Over the past two years, the Alcohol and Gaming Commission of Ontario has been working hard to ensure that PlayOLG.ca meets the highest of regulatory standards, including in such as areas as operator and supplier due diligence, game and system integrity, integration and security, and responsible gambling. At this session, you will hear from the AGCO about their experiences and “lessons learned” from both the pre- and post-launch period, with a particular focus on probity investigations, software testing, regulatory assurance, and standards-based regulation.

9:45 am - 10:45 am: Plenary Session

iGaming in NJ - Lessons Learned

Presenter: Michael Cohen, SVP, Corp Devel., General Counsel and Corp. Sec., Caesars Acquisition Company, John Hindman, SVP and General Counsel, TVG/Betfair Interactive US

Attendees will hear from John on what he at Betfair has experienced in the last year since launching and also the period leading up to launch. John will cover problems that were encountered, how those problems were solved, what could have been done better and also what was done well. This is a basic presentation of the presenter's experience in the last couple years that will provide attendees from other states an idea of what to expect should they launch online gaming.

11:00 am - 12:00 pm: Plenary Sessions


Presenter: Jeff Allyn, Chief Revenue Officer, LocationSmart and Rodney Rickenbach, Cyber Security and Analytics Supervisor, New Jersey Division of Gaming Enforcement

A key part of regulating Internet gaming is determining the physical location of a patron attempting to wager online. This technology is known as "geolocation" and is used to determine whether a patron is located within jurisdictional boundaries and therefore eligible for play.

This session focuses on the challenges and misconception of geolocation, and how geolocation permits Internet gaming to comply with federal and state regulations. It is presented by experts from the New Jersey's online gaming market, which accounts for over 90% of the legal U.S. online gaming revenue. Presenters include the New Jersey Division of Gaming Enforcement and New Jersey licensed geolocation vendor LocationSmart.

1:00 pm - 2:00 pm: Concurrent Breakout Sessions

RFP's, Contracts, and Vendors
Presenter: Ken Koch - Board Member, Minnesota Gaming Control Board

Entering into agreements with third parties can be a challenge. Especially if these agreements are around new technologies, staff augmentation, or even strategic planning. It is critical that from the very beginning everyone is on the same page and this expectation of performance is carried throughout to a successful conclusion. This session will help the attendee understand the key points needed to include in Request for Proposals, Contractual documents, and finally how to effectively manage the contractual relationship with their vendor. This will include techniques for resetting contracts and/or performance when a vendor isn't quite measuring up to the needs of the organization. This session is appropriate for Government Agencies and private sector employees who find themselves needing to retain vendor support.

Gaming Coach for Charitable Gaming
Presenter: Mike Menefee, Program Manager for the Office of Charitable and Regulatory Programs, Virginia Department of Agriculture & Consumer Services

This session will discuss how Virginia's Gaming Coach provides assistance to permitted charitable gaming organizations with identifying their costs and understanding other financial aspects of their game as they strive to meet the mandatory Use of Proceeds (UOP) percentage. 

3:30 pm - 4:30 pm: Plenary Session

Technology Based Threats

Presenter: Ken Koch - Board Member, Minnesota Gaming Control Board

It isn't if. It is WHEN. As the world relies more and more on technology and the internet for commerce, the "bad guys" are right there alongside. This session will describe some of the threats, warning signs, and mitigation options that everyone should at least minimally employ. From online credit cards, bit coins, e-gaming through internet transactions, and even plain emails we are all vulnerable and must be prepared to respond. This session is intended as a general discussion and overview of the likely ways individuals and organizations can be attacked and harmed. It will contain some technical terms, but is intended for an Executive level audience to all them to prepare justifications or plans to ensure their systems are as secure as possible.


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